Cube5 Cortex Terms of Service
1. Acceptance of these Terms
By accessing or using Cube5 Cortex (the “Service”), you agree to be bound by these Terms of Service (the “Terms”). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization, and “you” refers to that organization.
If you do not agree to these Terms, do not access or use the Service.
2. Definitions
- “Cube5”, “we”, “us”, or “our” means Cube5 SAS (France).
- “Cortex” or “Service” means the Cube5 Cortex platform, including associated applications, features, APIs, software, and services.
- “Customer” means the entity that enters into an Order to the Service.
- “Authorized Users” means individuals authorized by Customer to use the Service.
- “Customer Content” means data, documents, prompts, files, text, and other content submitted to the Service by or on behalf of Customer.
- “Output” means content generated or returned by the Service in response to Customer Content or user actions.
- “Privacy Policy” means the Cube5 Cortex Privacy Policy.
3. Changes to these Terms
We may update these Terms in the future. If we make material changes, we will provide reasonable notice. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
4. The Service
4.1 Service description
Cortex is a platform designed to support document-based and policy-driven workflows, including knowledge ingestion, search, document analysis, workflow execution, and AI-assisted drafting and decision support.
4.2 Availability and modifications
We may modify, suspend, or discontinue parts of the Service at any time. We will use reasonable efforts to provide advance notice for changes that materially reduce core functionality.
4.3 Beta features
We may offer beta, preview, or experimental features. Such features are provided “as is,” may be changed or discontinued at any time, and may be subject to additional terms.
5. Eligibility and account registration
You must be legally capable of entering into a binding agreement to use the Service. Customer is responsible for: ensuring Authorized Users comply with these Terms; maintaining the confidentiality of account credentials; and all activity occurring under Customer accounts.
6. Orders; fees; taxes
6.1 Orders
Access to the Service may require an Order. Each Order may specify subscription term, usage limits, support level, and fees.
6.2 Fees
Customer will pay all fees specified in the applicable Order. Unless otherwise stated, fees are non-refundable.
6.3 Taxes
Fees are exclusive of all taxes. Customer is responsible for all applicable taxes, except taxes based on Cube5's net income.
6.4 Late payments
If Customer fails to pay undisputed amounts when due, we may charge interest at the lesser of 1.5% per month or the maximum rate permitted by law, and may suspend access after providing notice.
7. License and permitted use
7.1 License to use the Service
Cube5 grants Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to access and use the Service for Customer's internal business purposes, by Authorized Users, in accordance with the Documentation.
7.2 Restrictions
Customer will not (and will not allow any third party to):
- Copy, modify, or create derivative works of the Service
- Reverse engineer, decompile, or attempt to discover source code
- Access the Service to build a competing product or service
- Circumvent usage limits, technical restrictions, or security controls
- Transmit malware, abusive content, or content that infringes others' rights
- Use the Service in violation of applicable laws
7.3 Acceptable use
Prohibited activities include:
- Interfering with or disrupting the Service
- Unauthorized access to accounts or systems
- Scraping or harvesting data from the Service except as permitted via documented APIs
- Using the Service to generate unlawful, harmful, or deceptive content
8. AI-specific terms and human review
8.1 Nature of AI outputs
Customer acknowledges that the Service may produce Output that is probabilistic and may be inaccurate, incomplete, or inappropriate for the intended purpose.
8.2 Human-in-the-loop requirement for critical decisions
Customer is responsible for reviewing Output before use, especially for decisions with legal, financial, medical, compliance, employment, or safety impact. Customer remains solely responsible for actions taken based on Output.
8.3 No professional advice
The Service and Output do not constitute legal, financial, medical, or other regulated professional advice. Customer should seek appropriate professional advice where required.
9. Customer Content; data rights
9.1 Ownership
As between the parties, Customer retains all right, title, and interest in and to Customer Content. Cube5 retains all right, title, and interest in and to the Service and Cube5 technology.
9.2 License to process Customer Content
Customer grants Cube5 a worldwide, non-exclusive license to host, copy, transmit, process, and display Customer Content and Output only as necessary to provide, maintain, and operate the Service.
9.4 Data retention and deletion
As a baseline for test access, Cube5 retains account and usage data only for the duration of the pilot/testing phase and deletes it within 90 days after the end of the access period, unless a longer period is required for security, support, or legal reasons.
10. Security and privacy
10.1 Security
We implement and maintain administrative, technical, and organizational measures designed to protect the confidentiality, integrity, and availability of the Service and Customer Content, including authentication via Firebase/Google Identity Platform, role-based access control (RBAC) and tenant isolation, and secure storage with access controls.
10.2 Privacy; roles under GDPR
Cube5's processing of personal data is described in the Privacy Policy.
10.3 Sub-processors and international transfers
We do not sell personal data. A list of sub-processors is available at Sub-processors. International transfers are governed by Standard Contractual Clauses (EU 2021/914) where applicable.
11. Support; maintenance
Support and service levels will be as described in an Order or support policy. We may perform maintenance that may temporarily affect availability, and will use reasonable efforts to minimize disruption.
12. Third-party services and integrations
The Service may interoperate with third-party services. Cube5 does not control Third-Party Services and is not responsible for them. Your use of Third-Party Services is subject to the third party's terms.
13. Intellectual property
13.1 Cube5 intellectual property
Except for the limited rights expressly granted to Customer, Cube5 and its licensors reserve all rights, title, and interest in and to the Service and Cube5's intellectual property.
13.2 Feedback
If Customer provides Feedback, Customer grants Cube5 a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use and incorporate Feedback into the Service without restriction.
14. Confidentiality
“Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential. Customer Content is Customer's Confidential Information. Each party will use reasonable care to protect the other party's Confidential Information.
15. Warranties; disclaimers
THE SERVICE, DOCUMENTATION, AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUBE5 DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: CUBE5 WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. CUBE5'S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO CUBE5 FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
17. Indemnification
17.1 By Customer
Customer will indemnify and hold harmless Cube5 from and against any third-party claims arising out of or related to: (a) Customer Content, (b) Customer's use of the Service in violation of these Terms or applicable law, or (c) Authorized Users' misuse of the Service.
17.2 By Cube5
Cube5 will indemnify Customer from and against any third-party claims that the Service, when used in accordance with these Terms, infringes a third party's intellectual property rights.
18. Term; suspension; termination
18.2 Suspension
We may suspend access to the Service for non-payment of undisputed fees, if Customer's use poses a security risk, or as required by law. Where practicable, we will provide notice and an opportunity to cure.
18.3 Termination for cause
Either party may terminate upon written notice if the other party materially breaches and fails to cure within thirty (30) days of notice.
19–24. General provisions
Publicity: Unless otherwise agreed, Cube5 may identify Customer as a customer in its marketing materials.
Export controls: Customer will comply with applicable export control and economic sanctions laws.
Force majeure: Neither party will be liable for delays due to events beyond the party's reasonable control.
Assignment: Customer may not assign these Terms without Cube5's prior written consent.
Notices: Notices for Cube5 should be sent to legal@cube5.ai.
Entire agreement: These Terms, together with any Orders and referenced policies, constitute the entire agreement between the parties regarding the Service.
27. Governing law; venue
These Terms are governed by the laws of France. The courts of Paris, France will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service.
Questions about these Terms: legal@cube5.ai