They ignore version and status
A retired spec sheet, a superseded policy, and the current version all return the same way. The user has to sort it out.
The fragment below is a live, fully interactive instance of Cortex pre-configured for product Q&A. Ask a real question. Get a real answer.
This is not a simulation. Every answer is generated from the pre-loaded documentation, exactly as it would work on your own product library.
They ignore version and status
A retired spec sheet, a superseded policy, and the current version all return the same way. The user has to sort it out.
They match words, not intent
A question about firmware compatibility returns every document that mentions firmware — not the one with the answer.
They surface results without evidence
You get a link. You still have to read the document, find the section, and decide if it applies.
Intent-based retrieval

Version-aware results
Active and retired documents are treated differently. The right version surfaces; conflicts are flagged, not merged.
Cited answers
Every result is linked to its source — document, version, and section number.
Gap detection
If the answer isn't in the knowledge base, that's shown explicitly — not papered over with a plausible-sounding response.
Governed collections
Scope the knowledge base by team, product line, client, or policy domain — nothing crosses boundaries without explicit configuration.
Curate — knowledge managers connect sources, upload documents, and scope collections. Cortex AI-assists with tagging: status (active, retired, superseded), domain, and version. Collections stay current as documents change.
Query — anyone who needs an answer asks in plain language. No training, no query syntax. Cortex retrieves the right passage from the right version and returns it with a citation. Different people, different moment, same knowledge base.
This is not a slide deck walkthrough. In the demo, we run Agentic Search on your document set and generate a first-pass cited answer in 5 minutes.